Commission opens formal proceedings against AliExpress under the Digital Services Act
The Commission has opened formal proceedings to assess whether AliExpress may have breached the Digital Services Act (DSA) in areas linked to the management and mitigation of risks, to content moderation and the internal complaint handling mechanism, to the transparency of advertising and recommender systems, to the traceability of traders and to data access for researchers, reads a press release of the European Commission.
On the basis of the preliminary investigation conducted so far, including the analysis of the risk assessment report sent by AliExpress in August 2023, the information published in its Transparency report and its replies to the Commission's formal requests for information (from 6 November 2023 and 18 January 2024), the Commission has decided to open formal proceedings against AliExpress under the Digital Services Act.
The proceedings will focus on the following areas:
The compliance with the DSA obligations related to the assessment and mitigation of the systemic risks of dissemination of illegal content, as well as actual or foreseeable negative effects for consumer protection linked in particular to:
The lack of enforcement of AliExpress' terms of service prohibiting certain products posing risks for consumers' health (such as fake medicines and food as well as dietary supplements) and for minors specifically (access to pornographic material), which consumer can still find on the platform;
The lack of effective measures to prevent dissemination of illegal content;
The lack of effective measures to prevent intentional manipulation on the online platform through so-called ‘hidden links';
The lack of effective measures to prevent risks deriving from features, such as influencers promoting illegal or harmful products through the “Affiliate Programme” of AliExpress.
The compliance with the DSA obligation to allow all users, including those who are not registered, to notify illegal content and to receive confirmation of the receipt of the notice;
The compliance with the DSA obligation to provide an effective internal complaint-handling system;
The compliance with the DSA obligation to gather and assess the reliability and completeness of the information requested from traders using AliExpress including in relation to traders within the “AliExpress Affiliate Program”, in line with the traceability of traders' provision;
The compliance with the DSA obligation to provide transparency on the main parameters used in AliExpress' recommender systems and to provide at least one option of recommender system not based on profiling;
The compliance with the DSA obligation to provide a searchable and reliable repository for advertisements presented on AliExpress;
The compliance with the DSA obligation to give researchers access to AliExpress' publicly accessible data as mandated by Article 40 of the DSA.
If proven, these failures would constitute infringements of Articles 16, 20, 26, 27, 30, 34, 35, 38, 39 and 40 of the DSA. The Commission will now carry out an in-depth investigation as a matter of priority. The opening of formal proceedings does not prejudge the outcome.
